1. Nature of Services

OuterRim Ops & Analytics provides professional and digital services, including consulting, operational structuring, CRM systems, KPI dashboards, reporting systems, financial reporting systems, predictive analytics, automation, and machine-learning-related solutions. Because these services are customized, time-based, and often delivered digitally, they are generally not eligible for “returns” in the same way as physical goods.

2. No Return of Delivered Services

Once services have been performed, consultations have been held, strategy work has begun, or deliverables have been created or delivered, those services are considered used and are not returnable. This includes, without limitation, operational audits, dashboards, CRM architecture, reports, datasets, recommendations, models, automation workflows, and any other custom work product.

3. Deposits and Upfront Fees

Any deposit, onboarding fee, discovery fee, setup fee, or advance payment is non-refundable, unless otherwise stated in writing by OuterRim Ops & Analytics. These fees reserve time, capacity, planning, and internal resources.

4. Refund Eligibility Before Work Begins

If a client cancels a project before any work has started and before any kickoff, discovery, research, planning, or setup has been performed, OuterRim may, at its sole discretion, issue a partial refund of prepaid fees after deducting:

• Administrative costs,
• Payment processing fees,
• Reserved scheduling or onboarding time, and
• Any work already performed.

5. Refund Eligibility After Work Begins

Once work has started, refunds are generally not available. If a client terminates a project after work has begun, the client remains responsible for payment for:

• All work completed up to the date of termination,
• All hours used,
• All milestones reached,
• All deliverables prepared or partially prepared, and
• Any non-cancellable third-party costs or subscriptions incurred for the project.

6. Milestone-Based and Project-Based Work

For milestone-based work, each milestone becomes non-refundable once:

• The milestone has started,
• The related work has been substantially performed, or
• The deliverable has been shared, submitted, or approved.

If a project is terminated mid-way, OuterRim may invoice for all completed and in-progress work up to the termination date.

7. Retainer Services

For monthly retainers or recurring service arrangements:

• Fees already invoiced or paid for the current service period are non-refundable,
• Cancellation applies only to future service periods unless otherwise agreed in writing.
• Any required notice period stated in the signed agreement will apply.

If no separate signed agreement states otherwise, either party may terminate recurring services by providing 30 days’ written notice, and all fees for work performed before the end of the notice period remain payable.

8. Revisions and Service Corrections

If a client is dissatisfied with a deliverable, OuterRim will first seek to resolve the issue through reasonable revisions, corrections, or clarification within the agreed project scope. Refunds will not be issued for dissatisfaction where the service has been delivered substantially in line with the agreed scope, brief, or instructions.

9. Client Delays, Non-Responsiveness, or Failure to Provide Inputs

Refunds will not be issued where project delays, reduced outcomes, or interruptions are caused by the client’s failure to provide:

• Timely approvals,
• Required access,
• Accurate data,
• Content, files, or system credentials,
• Decision-maker feedback, or
• Other required project inputs.

10. Third-Party Costs

Fees paid to third parties on the client’s behalf, or third-party software, advertising, platform, hosting, API, automation, or subscription costs, are non-refundable once incurred.

11. No Guaranteed Business Outcomes

OuterRim Ops & Analytics provides professional services, analysis, systems, and recommendations. Unless explicitly stated in a signed agreement, we do not guarantee any specific business outcome, revenue increase, lead volume, conversion rate, profit improvement, or forecasting accuracy. Refund requests based solely on expected commercial outcomes not being achieved will not be accepted.

12. Chargebacks and Payment Disputes

Clients agree to contact OuterRim Ops & Analytics first to attempt resolution of any billing concern before initiating a chargeback or payment dispute. Initiating a chargeback for validly delivered services may be treated as a breach of the service agreement.

13. Statutory Rights

Nothing in this policy limits any non-waivable rights a client may have under applicable law. In some consumer situations, cancellation rights may apply by law in specific contexts, such as certain door-to-door or off-premises sales; however, those rules do not automatically apply to all professional services or all online B2B transactions.

14. Contract Prevails

If there is any inconsistency between this website policy and a signed agreement, proposal, Statement of Work, invoice terms, or Master Services Agreement, the signed agreement will prevail.

15. Contact for Billing and Refund Requests

All billing or refund requests must be submitted in writing to:
Email: arsalan@outerrimoa.com
Business Name: OuterRim Ops & Analytics
Website: outerrimoa.com